Showing results for 
Search instead for 
Did you mean: 

Home Phone - Order Cancelled

Posts: 3
Registered: ‎16-10-2018

Home Phone - Order Cancelled

I received an email today (16/10/2018) saying that my Home Phone order had been cancelled (by me). I have not cancelled this.

The email doesn't explain why, it just says:


"Dear Miss Marshall,

Account username: emnharry

We can confirm that your order for Home Phone has now been cancelled.

Should you wish to sign up for our Home Phone service in the future, you can do so though our website -"


Why has my order been cancelled? Is my broadband cancelled too? I've been charged for this service and signed up for £50 cashback but there's a delay/cancellation? What is happening?

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 638
Fixes: 34
Registered: ‎06-08-2018

Re: Home Phone - Order Cancelled


Hello @emnharry


I am sorry to hear about the emails you have received regarding your order. I have looked into your order and responded to your query with a detailed email.


You can view my response by Clicking Here


Should you need any further assistance, feel free to ask.