Help : Delayed move to EE should has been yesterday

[#1]

Was supposed to move to EE yesterday ( part fibre and home phone ) Friday 19th June 2026.

Thursday text message get ready for broadband.

Then Friday Midday got a Text message : Sorry where working to provide you with service for order VOLO13 - :?????????
We'll be in touch in the next 8 working days for a update .

What is going on ?
Thanks

[#2]

Moderator's note:
Thread moved from Broadband to My Order

[#3]

Checking the Order web page is all i can see

[#4]

@dparr1959 

What is going on ?

Have you tried calling EE customer support ?

[#5]

Yes but they could not see the Text message that i got ?

Will now try again

Was just told waiting just for a commitment from openreach ( 8 working days )

so why tell me on Thursday the day before everything is OK

[#6]

[#7]

Was just told waiting just for a commitment from openreach ( 8 working days )

Sounds like Openreach haven't marked the order as completed.

Is your new EE Hub connected ? 

Does broadband work and its just phone that doesnt ? 

[#8]

I am on copper wire ( part Fibre ) no full fibre here anytime soon , 60s property cable buried no telegraph poles.
Still using Plusnets router broadband and phone.
Because I am on apparently one switch my Plusnet broadband and phone still work until I am moved.
I spoke to EE they asked if openreach had contacted me .
I have had no contact or any confirmation from openreach at all.
I did try plugging in the EE router to see what would happen yesterday for a few minutes it just stayed Orange/ Red

[#9]

my Plusnet broadband and phone still work until I am moved.

So you still have a service then ?

[#10]

Yes Plusnet broadband and phone still working
That apparently happens using One Switch

[#11]

Rang Plusnet for the 3rd time in the last 3 days.
Apparently the order is Stuck and should be fixed in the next 3 days hopefully !

I have not received any confirmation or update ( either by via Text or email ) on what's is happening only information given by phone.

Let's see what happens next ( sorry to say I am not holding my breath )

The Good thing is My Plusnet broadband and phone still working.

[#12]

Update:
Tracking App Date for digital phone activation now 14th July 2026.

But I don't even have Broadband set up yet which still mentions last week's date of Friday 19th June .

But still on Plusnet for broadband and phone

[#13]

Got in touch with EE and made a complaint what a useless company
Was told my order is stuck with Openreach and will get back to me on Monday about around 10am to move it on.
No phone call from EE at all now 4 days later I have made another complaint.