Help : Delayed move to EE should has been yesterday

[#1]

Was supposed to move to EE yesterday ( part fibre and home phone ) Friday 19th June 2026.

Thursday text message get ready for broadband.

Then Friday Midday got a Text message : Sorry where working to provide you with service for order VOLO13 - :?????????
We'll be in touch in the next 8 working days for a update .

What is going on ?
Thanks

[#2]

Moderator's note:
Thread moved from Broadband to My Order

[#3]

Checking the Order web page is all i can see

[#4]

@dparr1959 

What is going on ?

Have you tried calling EE customer support ?

[#5]

Yes but they could not see the Text message that i got ?

Will now try again

Was just told waiting just for a commitment from openreach ( 8 working days )

so why tell me on Thursday the day before everything is OK

[#6]

[#7]

Was just told waiting just for a commitment from openreach ( 8 working days )

Sounds like Openreach haven't marked the order as completed.

Is your new EE Hub connected ? 

Does broadband work and its just phone that doesnt ? 

[#8]

I am on copper wire ( part Fibre ) no full fibre here anytime soon , 60s property cable buried no telegraph poles.
Still using Plusnets router broadband and phone.
Because I am on apparently one switch my Plusnet broadband and phone still work until I am moved.
I spoke to EE they asked if openreach had contacted me .
I have had no contact or any confirmation from openreach at all.
I did try plugging in the EE router to see what would happen yesterday for a few minutes it just stayed Orange/ Red

[#9]

my Plusnet broadband and phone still work until I am moved.

So you still have a service then ?

[#10]

Yes Plusnet broadband and phone still working
That apparently happens using One Switch

[#11]

Rang Plusnet for the 3rd time in the last 3 days.
Apparently the order is Stuck and should be fixed in the next 3 days hopefully !

I have not received any confirmation or update ( either by via Text or email ) on what's is happening only information given by phone.

Let's see what happens next ( sorry to say I am not holding my breath )

The Good thing is My Plusnet broadband and phone still working.

[#12]

Update:
Tracking App Date for digital phone activation now 14th July 2026.

But I don't even have Broadband set up yet which still mentions last week's date of Friday 19th June .

But still on Plusnet for broadband and phone