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Fibre upgrade problem

RexHunt79
Newbie
Posts: 1
Registered: ‎01-09-2020

Fibre upgrade problem

Upgraded to fibre on 13/08/20, was sent two new routers for some reason. They are both hub ones and identical to router I already had so haven’t switched to either of them. Broadband speed hasn’t improved at all yet, still getting max 12ish mb/s. Can’t get through on customer service, no answer on twitter Plusnet help, no live chat available so trying here in desperation. Does anyone recommend plugging in one of the new hub ones? Can’t see point if identical to one already in use but wondered if necessary to increase speed?Huh
2 REPLIES 2
dvorak
Moderator
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Fixes: 1,142
Registered: ‎11-01-2008

Re: Fibre upgrade problem


Moderators Note


This topic has been moved from Fibre to My Order

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Owain_2
Rising Star
Posts: 51
Thanks: 13
Fixes: 3
Registered: ‎14-08-2019

Re: Fibre upgrade problem

Your existing Hub One will support both ADSL and VDSL (superfast broadband, fibre to the cabinet) but the settings are slightly different. Your new hubs should be set up for VDSL but you can change the settings yourself if you want.

 

ADSL

Broadband username or login name yourusername@plusdsl.net
Connection type or encapsulation 'PPPoA' or 'PPP over ATM'
Password The password you use to log in to the Member Centre
Virtual Path Identifier (VPI) 0
Virtual Channel Identifier (VCI) 38
Multiplexing method 'VC Based' or 'VCMUX' or 'VC-Multiplexing'

 

 

Fibre

Broadband username or login name yourusername@plusdsl.net
Connection type or encapsulation PPPoE Always On
Password The password you use to log in to the Member Centre
VLAN Active
VLAN ID (802.1q) 101
VLAN ID (802.1p) 0

 

https://www.plus.net/help/broadband/broadband-connection-settings/