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Fibre order

FIXED
neilpound
Newbie
Posts: 4
Fixes: 1
Registered: ‎13-05-2018

Fibre order

Hi

I am an existing Plusnet broadband customer and at long last our cabinet is fibre enabled.  I ordered the Fibre extra on 8 May and got the new modem 2 days later.    

Havent heard anything else - assume needs an engineer to enable at exchange / cabinet.   Is there anyway of seeing the status - any idea how long this might take?Huh

thanks

N

Derby

6 REPLIES 6
Mav
Moderator
Moderator
Posts: 20,602
Thanks: 3,883
Fixes: 431
Registered: ‎06-04-2007

Re: Fibre order

Moderator's note:

Moved from Fibre Broadband to My Order.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

neilpound
Newbie
Posts: 4
Fixes: 1
Registered: ‎13-05-2018

Re: Fibre order

Fix

just had an update - its due for the 16/5

 

Mods please feel free to close (and sorry posted on wrong forum initially)

 

n

Gandalf
Plusnet Help Team
Plusnet Help Team
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Registered: ‎21-04-2017

Re: Fibre order

Welcome to our community forums @neilpound

Apologies for the lack of communication with regards to your fibre order.

As the initial date was tomorrow and it was pushed back to the 16th due to engineer availability, you'll receive an automated email in the early hours of the morning advising the product change is complete.

I'd expect the work to be carried out during normal business hours on the 16th.

I hope this helps prevent some confusion tomorrow.

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
neilpound
Newbie
Posts: 4
Fixes: 1
Registered: ‎13-05-2018

Re: Fibre order

Hi

In the night i received an email saying that the order was complete and the order tracker says broadband is ready to use

 

The speeds are still the same after rebooting the new hub

I was expecting an engineer to ring tomorrow after doing his bit at the exchange (and at least a break in service (which didnt happen overnight)

Can you see anything different at your end?Huh

 

ta

 

neilpound
Newbie
Posts: 4
Fixes: 1
Registered: ‎13-05-2018

Re: Fibre order

actually reading the admin reply maybe when you said I would receive an automated reply in the morning you meant this morning (ie Tues) - when i initially read it I thought you meant Wed morning

sorry - it obv hasnt been activated hence the confusion!

n

 

HarryB
Community Gaffer
Community Gaffer
Posts: 5,179
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Registered: ‎25-03-2015

Re: Fibre order

Apologies for any confusion @neilpound

 

While you may not receive an automated email advising of the orders completion (As the account has already moved to fibre) you should notice an increase of speed at some point tomorrow when the order completes.

 

Thanks for your patience.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional