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Fibre order no updates/ 10 days past

Posts: 1
Registered: ‎16-05-2018

Fibre order no updates/ 10 days past

I have used Uswitch to switch to plusnet on 23rd of April, because my previous provider (and still current) raised the price too high. I have no updates, nothing at all but I've been charged 23£. The order tracker says "

You don't have an order in progress" 


I can't cancel the order anymore as 14 days already past. And I don't have the new broadband, but obviously was charged for the old one. My question is where is my order, and when will I get at least the router. 


Many Thanks


Plusnet Help Team
Plusnet Help Team
Posts: 8,758
Thanks: 1,382
Fixes: 464
Registered: ‎01-01-2012

Re: Fibre order no updates/ 10 days past

Sorry to hear that.

We'll chase this up for you and update your account shortly.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team