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No Internet

la3195
Newbie
Posts: 3
Registered: ‎14-03-2014

No Internet

Good afternoon,

 

New broadband account with PlusNet, moved from talktalk.  However, i currently have no internet and would like to understand why, hope you can help.

 

thanks

L

2 REPLIES 2
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,251
Thanks: 9,182
Fixes: 1,478
Registered: ‎21-04-2017

Re: No Internet

Hi there.

I'm sorry to hear you're experiencing connection problems.

It looks like the physical work required on your order is completed, but it's delayed in porting your telephone number over to us. I've got in touch with our suppliers and they've manually completed the number port now.

I'm expecting the order to complete within 24 hours, I'll keep an eye on this and check back then.

Apologies for any inconvenience caused.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Strat
Moderator
Moderator
Posts: 31,296
Thanks: 3,878
Fixes: 565
Registered: ‎14-04-2007

Re: No Internet

Moderator's note by Dick (Strat): Topic moved from Broadband to My Order.

Customer and Forum Moderator. Windows 10 Firefox 105.0.1 (64-bit (64-bit)