Fibre Activation
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Order
- :
- Fibre Activation
Fibre Activation
12-05-2018 12:14 PM - edited 12-05-2018 12:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Fibre Activation
12-05-2018 2:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there,
I can see my colleague Susan has been dealing with this on ticket 174227843 I'm unable to see anywhere on your account that we've advised the 16th. Can you tell me how this was communicated to you?
Re: Fibre Activation
12-05-2018 2:54 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Fibre Activation
12-05-2018 4:14 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Looks like the 16th was the expected completion date of the initial order we placed to transfer your services to us however I can see this order was cancelled by the current provider of the property as they were ceasing the line.
We then restarted the line and placed the fibre order requesting an activation of the 18th. Unfortunately this was delayed to the 30th due to engineer availability in your area.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page