Engineer booked but already have FTTP installed

[#1]

Hi all,

I have today placed an order to switch my Full Fibre from Sky, during which I was obliged to book a date for an engineer visit. So far, all of the correspondence I've received appears to be pointing towards a full FTTP installation, but I already have everything from a December 2025 Openreach upgrade with Sky. Is this something I should be concerned by and contact customer service? Part of me thinks it could be generic wording, but would appreciate some advice.

Thanks in advance.

[#2]

@steway_ Welcome to the Plusnet Community Fora.

This sounds as if records or addresses could be screwed up in some way. The only way to check this out and potentially prevent further problems is for you  to ring in and ask. 

[#3]

@steway_ 

Sky also use CityFibre (and possibly other Altnets).

The little ONT box that terminates the fibre does say "Openreach" I take it.

[#4]

Heya @steway_,

I have had a look at your address on Openreach records, and they don't have any record of an Openreach box (ONT) installed in your property. 

If this is not the case and you do have a small Openreach box for Full Fibre, then it could be the case that your ONT could be installed at a different property (records-wise), and Sky would need to fix this with Openreach

[#5]

@Marsh  The op has ordered the service from Plusnet so as a Gainlng Provider migration I would argue that it is up to Plusnet to resolve any problems with the OR records so I think in my opinion you are mistaken. Are Sky likely to assist with a customer leaving, probably not.☹️