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Engineer booked but already have FTTP installed

steway_
Newbie
Posts: 1
Registered: yesterday

Engineer booked but already have FTTP installed

Hi all,

I have today placed an order to switch my Full Fibre from Sky, during which I was obliged to book a date for an engineer visit. So far, all of the correspondence I've received appears to be pointing towards a full FTTP installation, but I already have everything from a December 2025 Openreach upgrade with Sky. Is this something I should be concerned by and contact customer service? Part of me thinks it could be generic wording, but would appreciate some advice.

Thanks in advance.