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Disconnected from old provider but still no contact from Plusnet.

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Hooked
Posts: 5
Thanks: 1
Registered: 4 weeks ago

Disconnected from old provider but still no contact from Plusnet.

I signed up to switch to Plusnet on the 15th September. Since then I was notified by my old provider of the impending switch and that they would disconnect on the 29th, which they did.

However, I have heard nothing from Plusnet about a live date nor recieving my new router and, consequently, I have been left without any internet with no idea when I can expect to be connected, despite my first payment already being taken.

This is hardly ideal considering, like a lot of people, I am relying on an internet connection on a daily basis even more than usual at the moment.