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Delayed Order Text.. No information

billybunnyuk
Newbie
Posts: 1
Registered: ‎14-02-2023

Delayed Order Text.. No information

Hi.. My broadband is due to go online on the 24th Feb
I got a text to say its delayed but no further information and the shortcut provided in the text takes me nowhere useful. I also seem to be getting no emails (even when it says also sent by email).
2 REPLIES 2
Longliner
Seasoned Pro
Posts: 591
Thanks: 301
Fixes: 7
Registered: ‎22-10-2014

Re: Delayed Order Text.. No information

There can be many reasons for this, such as Openreach schedule re-arrangement. I suggest you phone Plusnet as the staff cannot always monitor this forum as closely as they would like.

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,927
Thanks: 1,536
Fixes: 480
Registered: ‎01-01-2012

Re: Delayed Order Text.. No information

Hi @billybunnyuk 

I'm sorry to hear that you've had texts stating your orders have been delayed. It looks like the message you received was a hangover from the original orders.

I can confirm the new orders placed are going through fine and good for the 23rd

 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team