cancel
Showing results for 
Search instead for 
Did you mean: 

No confirmation email and money is pending out of me account

Jessicahancox
Newbie
Posts: 1
Registered: ‎13-02-2023

No confirmation email and money is pending out of me account

Hi, I recently ordered fibre from you for activation on 13th feb, but I have not received a confirmation email. Also, the login details I selected are not recognised. There is a charge pending. Has the order actually been accepted?

Thanks.
1 REPLY 1
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,877
Thanks: 1,493
Fixes: 478
Registered: ‎01-01-2012

Re: No confirmation email and money is pending out of me account

Hi @Jessicahancox 

I'm sorry to hear this has happened.

Based on what you've said it's likely that no account was ever created on our end. The pending money should have been returned to your bank by now but if not I'd contact them and they can return it back for you.

If you're still wanting to join us I'd recommend trying to sign up again 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team