Concerned about Fibre upgrade
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19-06-2017 2:34 PM
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Hi,
Last monday (12th June) I called to upgrade to fibre and everything seemed to go smoothly.
I received the initial email to confirm the details of my upgrade and the new router arrived on wednesday, but since then I've heard nothing more about the upgrade.
I was told that an engineer will be visiting the cabinet to activate my fibre and that I would be given a date when this was to happen. Does this usually take longer than a week?
Also, I checked my bill (due on 16th June) and it shows that I'll be charged for regular broadband, the new router and 32p worth of calls - no mention of fibre or even line rental 😕
I am beginning to suspect something has gone wrong. Any chance of an update?
Thanks
Linda
Fixed! Go to the fix.
19-06-2017 5:15 PM
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Hi @lindahwilliams,
It looks like the order is progressing fine and is due to complete on 26/06/17. The charge for fibre shouldn't start until the first invoice after the order has completed so your previous invoice only showing the ADSL package is nothing to worry about.
I hope this helps.
Re: Concerned about Fibre upgrade
19-06-2017 5:34 PM
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Thank you for the update
Re: Concerned about Fibre upgrade
20-06-2017 9:41 AM
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