cancel
Showing results for 
Search instead for 
Did you mean: 

Cashback

cdtsilva
Newbie
Posts: 3
Registered: ‎05-12-2019

Cashback

I was due to receive a £50 or £75 cashback with my order, but I never received an e-mail with the i9nstructions to redeem. Any guidance on how to complete this?

 

Many Thanks

3 REPLIES 3
LordFoul
Plusnet Help Team
Plusnet Help Team
Posts: 779
Thanks: 87
Fixes: 31
Registered: ‎06-08-2018

Re: Cashback

Hi @cdtsilva,

 

Thanks for getting in touch.


I appreciate your query regarding the cashback promotion, which is for £75 for your particular services. I've checked your details and can see you were sent the email link in October. You have until 26th December to claim the cashback by clicking on the link and filling out the cashback form. Please check your junk or spam folder for the email if you have not received it.
 

Don't hesitate to come back to us if you need anything further.

 

Thanks - LF

If this post resolved your issue please click the 'This fixed my problem' button
  Tahir M
 Plusnet Help Team
cdtsilva
Newbie
Posts: 3
Registered: ‎05-12-2019

Re: Cashback

Thank you for getting back to me regarding this.

My Spam folder is emptied every 2 weeks, so if is possible this has been lost. Is there a way to have a copy of this email resent?

 

Many thanks

LordFoul
Plusnet Help Team
Plusnet Help Team
Posts: 779
Thanks: 87
Fixes: 31
Registered: ‎06-08-2018

Re: Cashback

Hi @ cdtsilva,

 

Thanks for getting back in touch.

 

It's not possible to re-send the email as it comes from our affiliates however I've sorted out your reward and you should expect it within 30 days to your registered home address.

 

I trust this is an easier solution for you, let me know if you need any further assistance.

 

Thanks - LF

If this post resolved your issue please click the 'This fixed my problem' button
  Tahir M
 Plusnet Help Team