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Activation due today but still no router

Reilly
Interested
Posts: 1
Registered: ‎13-12-2019

Activation due today but still no router

Hi All,

my fibre extra service is due to go live today but i have still not received my router?

 

The tracker says everything is in hand but it does not seem that way.

 

What should i do now?

 

 

1 REPLY 1
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,175
Thanks: 1,050
Fixes: 405
Registered: ‎01-01-2012

Re: Activation due today but still no router

Thanks for your post @Reilly

I'm really sorry to hear that this has happened.

I can see you've spoken with our support team today who have manually ordered the router for you.

We'll get that to you as soon as possible and once you've received it we'll refund you for the time you've been unable to connect to the internet

Apologies for the inconvenience caused

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team