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Broadband setup uverdue

FIXED
mgmuston
Newbie
Posts: 2
Registered: ‎19-01-2019

Broadband setup uverdue

Hello. My broadband was due to go live on Thursday 10th of January, but it hasn't been activated yet and I have received no information as to why this might be. Is there any way to progress this matter?
3 REPLIES 3
Mav
Moderator
Moderator
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Thanks: 4,591
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Registered: ‎06-04-2007

Re: Broadband setup uverdue

Moderator's Note(s)

Thread moved from ADSL Broadband to My Order.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
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LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 508
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Registered: ‎07-12-2017

Re: Broadband setup uverdue

Fix

Hi @mgmuston, it looks like your order is all complete so I've now manually updated the account, if you can please connect your router, you should be able to get online.

 

If you have any issues please let us know and I'm sorry for any inconvenience caused by this.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
mgmuston
Newbie
Posts: 2
Registered: ‎19-01-2019

Re: Broadband setup uverdue

Thank you Lauren.  Everything's working now.