BT engineer to install BT phone line
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BT engineer to install BT phone line
02-03-2021 6:43 PM
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it was arranged for it to be fitted today 1-6pm. no one turned up, checked my email and it said no need for an engineer to come up. there is, had already discussed with plusnet that a BT line has to be installed, as we have a virgin phone line which we need.
plusnet speediness to take payment but delay in offering the service yourselves stated would provide. the phone number plusnet provided for the phone line to be installed is exactly same as the virgin one. can someone please explain. l had tried to contact plusnet, but they close at 6pm . terrible start to plusnet service.
Re: BT engineer to install BT phone line
02-03-2021 10:13 PM - edited 02-03-2021 10:14 PM
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@quinee58 As far as I’m aware Openreach would cancel an engineer appointment if from their records see that you already have a master telephone socket.
Do you have a socket marked BT or Openreach on it?
Re: BT engineer to install BT phone line
02-03-2021 10:55 PM
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there are two sockets, one in living room other in br. both are virgin media logo on them. they use to be BT until switch to Virgin years ago.
so are BT going to deactivate the virgin media phone sockets, so l can no longer use virgin or will it be only one of the 2 sockets? l was told by plusnet that they would add a BT phone line so the virgin line can remain active. but no one came up,
l got an email earlier: '
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' so when l return home tomorrow, which socket will be plusnet and which virgin? will they be independent?
Re: BT engineer to install BT phone line
03-03-2021 7:34 AM - edited 03-03-2021 7:35 AM
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If you only have 'Virgin' branded sockets, they will be connected to the Virgin network. Do you know if you have a BT line into your house? Depending on the age of your property, this could be via a 'telegraph' pole, or an underground connection, but BT would not be able to run their service into your house via the existing VM wires - they are two entirely separate and independent networks.
You will need a BT NTE (socket) in your house.
Re: BT engineer to install BT phone line
03-03-2021 8:01 AM
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Just to add to my comment above - the socket in the br (bedroom?) will be an extension from the one in in the lounge, not a separate 'line'
Re: BT engineer to install BT phone line
03-03-2021 8:40 AM
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this is the problem, both sockets, in living room and br are virgin media sockets with their logo on them. they use to be BT until l changed to virgin years ago. as far as l know there is no other line. l told plusnet this and they said an engineer would come out yester to fit a bt line, hence the extra cost. no one came. email excerpt '
Good news! We have been informed by our suppliers that you do not need to be in for the engineer to install your phone line. This doesn�t affect your date for completion but it does mean that you do not need to be home. This is because we believe all the work that�s needed can be done outside of your property.We know that once in a while records can be incorrect and things can change inside your home. With this in mind, please ensure you have a phone socket in your property.If you do not please let us know by contacting us on the number below. If you do, once the order completes your service will start at that socket.
' how can it work with virgin media sockets?
Re: BT engineer to install BT phone line
03-03-2021 8:44 AM
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Then all I can suggest is that you contact Plusnet and inform them that you DO need a BT line installing, along with the NTE. BT's records are obviously wrong.
Re: BT engineer to install BT phone line
03-03-2021 9:10 AM
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sorry, just been informed there is a BT line, will try to connect, and hope all ok. plusnet cs is poor, their live chat is automated robot and no call after 6pm my recommender says their broadband has been reliable though
Re: BT engineer to install BT phone line
03-03-2021 9:17 AM
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It sounds like VM have reused your old BT connection point, and fitted VM sockets. You will need Openreach to come and fix the original BT wiring and fit new sockets.
Re: BT engineer to install BT phone line
03-03-2021 9:24 AM
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just to be clear,there are 3 phone sockets. 2 vm, and one bt. but why is phonenumber plusnet give me same as vm? so l can test the bt phone line by connecting phone to it and if active it should ring?
Re: BT engineer to install BT phone line
03-03-2021 9:56 AM
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You never mentioned the third socket. PN must have been able to request a port of you 'VM' number as it was previously a BT one before you moved to Virgin.
Yes, that is the way to test phone lines.
Re: BT engineer to install BT phone line
03-03-2021 10:40 AM
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Moderators Note
This topic has been moved from ADSL Broadband to My Order
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: BT engineer to install BT phone line
03-03-2021 3:15 PM - edited 03-03-2021 3:19 PM
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as l paid Plusnet for an additional BT phone socket, can we have one in the living room? the VM socket in living room can be coverted to a BT one, as it was once a BT one converted to VM. the current BT socket is too far away. we need to connect the router to hardware.
what is plusnet's cs email?
Re: BT engineer to install BT phone line
03-03-2021 3:24 PM
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There is no email address for Plusnet customer service. Contact must be via telephone, Facebook or this forum.
Re: BT engineer to install BT phone line
03-03-2021 3:31 PM
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as l paid Plusnet for an additional BT phone socket, can we have one in the living room? the VM socket in living room can be coverted to a BT one, as it was once a BT one converted to VM. the current BT socket is too far away. we need to connect the router to hardware.
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