Awaiting Hub 2

[#1]

Upgraded from Fibre Unlimited (legacy 55mb product) to Fibre Unlimited Extra 29th Nov, completed next day 30th. Went for new Hub 2 option. No sign of router yet....showing despatched  in my ac (though showing as Hub 1 worryingly). I know some delays this time of year but can someone at PN confirm it is Hub 2 & despatch date. Cheers 😀 

[#2 · Accepted solution]

Thanks for your post @Grezzer61

I've given your new Hub Two a prod and it should be in the post within the next 48 hours

[#3]

Many thanks again Anoush. Received email confirmation👍

[#4]

Awesome, no problem at all ‌

[#5]

@Grezzer61 - what shows in the Member Centre now? Has it updated to reflect the Hub Two dispatch?

[#6]

Broadband order checker "Your Unlimited Fibre Extra Order" under hardware still says "Your Hub One has been dispatched ", as it did day after upgrading on 29th  Nov.

[#7]

Thanks, will have to take a look into that as it's not expected behaviour

Any chance you can share a screenshot (with any sensitive data obscured obviously)?

[#8]

Here's  screenshot  of broadband order page. You can see clearly states "Hub One" by hardware. I did order Hub One few years ago when renewing Unlimited Fibre contract, whether that's still in system? Sorry image so big don't know how to reduce size🙄 Screenshot of order page...Hub One showing as hardware

[#9]

Hub 2 arrived today👍

[#10]

Glad to hear it! Just let us know if you have any further queries at all!

[#11]

---

@Grezzer61 wrote:

Here's  screenshot  of broadband order page. You can see clearly states "Hub One" by hardware. I did order Hub One few years ago when renewing Unlimited Fibre contract, whether that's still in system? Sorry image so big don't know how to reduce size🙄 

---

Thanks @Grezzer61 

We're going to fix this in the New Year by making the wording model-agnostic. Appreciate you pointing it out 👍