Awaiting Hub 2

[Grezzer61]

Upgraded from Fibre Unlimited (legacy 55mb product) to Fibre Unlimited Extra 29th Nov, completed next day 30th. Went for new Hub 2 option. No sign of router yet....showing despatched  in my ac (though showing as Hub 1 worryingly). I know some delays this time of year but can someone at PN confirm it is Hub 2 & despatch date. Cheers  

[Gandalf · Accepted solution]

Thanks for your post @Grezzer61

I've given your new Hub Two a prod and it should be in the post within the next 48 hours

[Grezzer61]

Many thanks again Anoush. Received email confirmation

[Gandalf]

Awesome, no problem at all ‌

[bobpullen]

@Grezzer61 - what shows in the Member Centre now? Has it updated to reflect the Hub Two dispatch?

[Grezzer61]

Broadband order checker "Your Unlimited Fibre Extra Order" under hardware still says "Your Hub One has been dispatched ", as it did day after upgrading on 29th  Nov.

[bobpullen]

Thanks, will have to take a look into that as it's not expected behaviour

Any chance you can share a screenshot (with any sensitive data obscured obviously)?

[Grezzer61]

Here's  screenshot  of broadband order page. You can see clearly states "Hub One" by hardware. I did order Hub One few years ago when renewing Unlimited Fibre contract, whether that's still in system? Sorry image so big don't know how to reduce size Screenshot of order page...Hub One showing as hardware

[Grezzer61]

Hub 2 arrived today

[LaurenB]

Glad to hear it! Just let us know if you have any further queries at all!

[bobpullen]

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@Grezzer61 wrote:

Here's  screenshot  of broadband order page. You can see clearly states "Hub One" by hardware. I did order Hub One few years ago when renewing Unlimited Fibre contract, whether that's still in system? Sorry image so big don't know how to reduce size 

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Thanks @Grezzer61 

We're going to fix this in the New Year by making the wording model-agnostic. Appreciate you pointing it out