Awaiting Hub 2
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- Awaiting Hub 2
07-12-2021 2:54 PM
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Upgraded from Fibre Unlimited (legacy 55mb product) to Fibre Unlimited Extra 29th Nov, completed next day 30th. Went for new Hub 2 option. No sign of router yet....showing despatched in my ac (though showing as Hub 1 worryingly). I know some delays this time of year but can someone at PN confirm it is Hub 2 & despatch date. Cheers 😀
Fixed! Go to the fix.
07-12-2021 3:46 PM
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Thanks for your post @Grezzer61
I've given your new Hub Two a prod and it should be in the post within the next 48 hours
Re: Awaiting Hub 2
07-12-2021 4:16 PM
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Many thanks again Anoush. Received email confirmation👍
Re: Awaiting Hub 2
07-12-2021 4:19 PM - edited 07-12-2021 4:19 PM
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Re: Awaiting Hub 2
08-12-2021 3:26 PM
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@Grezzer61 - what shows in the Member Centre now? Has it updated to reflect the Hub Two dispatch?
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Awaiting Hub 2
08-12-2021 3:50 PM
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Broadband order checker "Your Unlimited Fibre Extra Order" under hardware still says "Your Hub One has been dispatched ", as it did day after upgrading on 29th Nov.
Re: Awaiting Hub 2
08-12-2021 5:35 PM
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Thanks, will have to take a look into that as it's not expected behaviour
Any chance you can share a screenshot (with any sensitive data obscured obviously)?
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Awaiting Hub 2
08-12-2021 6:23 PM
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Here's screenshot of broadband order page. You can see clearly states "Hub One" by hardware. I did order Hub One few years ago when renewing Unlimited Fibre contract, whether that's still in system? Sorry image so big don't know how to reduce size🙄
Re: Awaiting Hub 2
09-12-2021 8:59 PM
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Hub 2 arrived today👍
Re: Awaiting Hub 2
10-12-2021 9:57 AM
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Re: Awaiting Hub 2
17-12-2021 10:18 AM
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@Grezzer61 wrote:
Here's screenshot of broadband order page. You can see clearly states "Hub One" by hardware. I did order Hub One few years ago when renewing Unlimited Fibre contract, whether that's still in system? Sorry image so big don't know how to reduce size🙄
Thanks @Grezzer61
We're going to fix this in the New Year by making the wording model-agnostic. Appreciate you pointing it out 👍
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
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