Activation of fibre from unlimited
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Activation of fibre from unlimited
11-09-2019 7:17 PM - edited 11-09-2019 7:24 PM
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Fibre finally activated by Openreach this morning, but had no email or text from Plusnet to say this has taken place, and account still showing as pending. When will Plusnet system catch up?
Well someone must have been reading my post as I typed it - account now updated, but no notification yet confirming activation
Re: Activation of fibre from unlimited
11-09-2019 7:38 PM
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Hi @howmuchisthat, I can see the order has indeed complete and everything updated though sorry that you didn't receive any confirmation. I'm unsure why this is and could just be a delay in the system however, I've now sent you a manual confirmation.
If you have any further queries, please do let us know.
Re: Activation of fibre from unlimited
11-09-2019 7:44 PM
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Thanks Lauren - received email confirmation
Re: Activation of fibre from unlimited
19-09-2019 9:22 PM
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Lauren, Can you offer more help. Activatiopn was Ok, but my bill includes £6.99 delivery, even though I declined a new router twice and therefore have not had anything delivered.
Appreciate if you can sort the removal of the £6.99 from my bill please
Re: Activation of fibre from unlimited
20-09-2019 11:05 AM
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Hi @howmuchisthat,
I have updated a support ticket on your account regarding your router charge query. Pleas click here to view my response.
Re: Activation of fibre from unlimited
20-09-2019 11:20 AM
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Thanks for sorting this quickly. Will check in a few days after DDebit has cleared to see if refund worked as planned.
Cheers and thank you
Re: Activation of fibre from unlimited
20-09-2019 12:31 PM
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You're welcome @howmuchisthat,
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