Activation day

[#1]

Hi there, I've received an email saying my broadband should be ready - upon setup my plusnet hub two seems to stay blue for about 2 minutes, and then switches to a steady orange.

Any help would be appreciated.

[#2]

Bumping this thread in hopes of a response as it is now the morning after activation day and still no broadband.

[#3]

Hi there,

I'm really sorry for the delay. I can see we're chasing your order up with our suppliers by raising an escalation.

As soon as we know more we'll let you know. 

[#4]

It's been 5 days since my supposed activation day and I still haven't heard an update. Could I get some help or an estimate for when my broadband will turn on? I work from home and can't use my data for much longer.

[#5]

I appreciate how long it's taking and I'm really sorry again for the delay.

The latest update is Openreach have accepted the escalation and they're working to complete the order as soon as possible.

I don't have anything further than this I'm afraid but we're expecting another update tomorrow.

Once I know more I'll be sure to let you know. 

[#6]

Moderator's note(s):

Thread moved from Broadband to My Order.

[#7]

Hi @Marie01gibbons 

Sorry for the delay, I've only just received a response from the escalation but I see your order completed a bit later on Monday night. Is all good now or is there anything else I can help you with?