27-09-2022 5:40 PM - edited 27-09-2022 5:42 PM
I wan to switch my mobile service from other provider to plus net but I don't know why my order got cancelled, I tried to signed up again but got rejected again 3 times in total.
Order no.: 3304175, 3304378, 3304407 all got rejected.
I got the below message:
Thanks for choosing Plusnet Mobile.
Unfortunately, we’ve not been able to proceed with your order based on the details you provided during sign-up.
We’ve requested for your upfront payment to be refunded, but please note this can take up to 5 working days to show in your account.
Re: Order Cancelled
I really sorry to hear this and I can imagine the frustrations this is causing. We’re quite chocka right now, so it’s taking a little longer than I’d usually like to get back to customers and I'm sorry about that.
I would really like to help with this, please can you PM me your full name and postcode?
You made need to create a few posts first.