Activation date
FIXED
on - last edited on by
dvorak
Hello @guilhermesimon
Thanks a lot for reaching out and yeah that does seem strange. There might have been a pending cease on the line for 25/10/2021 (which I won't be able to see / confirm now), or this date was incorrectly selected by yourself. On the order itself, the "customer required date" is 29/10/2021 which means this was requested.
If you'd like, we can try cancelling and re-issuing the orders, but at this stage I wouldn't be able to confirm whether we'll get an earlier date or not.
Moderators Note: Date corrected.
Thanks for your response. No problem at all.
Just one question before I initiate this process though, are you moving into the property? I'm just asking because theoretically, there's already a working line there so if that's your service, it'll remain active until we take it over on the 25th.
By rhe way I made a slight typo on the original post, we're currently due to take it over on the 25th October. I'll see if I can get it edited. 
Fab yeah I thought that might be the case.
Anyway, I've cancelled down the orders that were placed by our automated system, and will replace them in a few hours once they've been cancelled across all of Openreach / BT Wholesale applications.
Bare in mind though, if the root cause of this issue is that there's a pending cease on the line, that's been placed by the current providers, then we wouldn't be able to bring the date forward unless the current CP remove their cease order.
I'll know for sure though before placing the new orders, and will let you know.
Good morning @guilhermesimon
Bad news I'm afraid. Even though I've cancelled down the original orders from our side, the pending cease on the line remains, meaning I can't place any orders on there to go live before the 25th. Do you want me to replace them anyway? Or are you able to get in touch with the previous occupants to ask their providers to remove the pending cease order?
Great stuff @guilhermesimon
Thanks for letting me know, give me a shout on here once you've managed to get through and I'll run a test on the line again.
Thanks a lot for letting me know. I've just checked the line and can see that the cease order has indeed been removed. I've now been able to place the orders to take over the working line so thank you for that.
Monday is wishful thinking haha, all orders to take over working lines are subject to an industry wide lead time, so the earliest date I've been able to request is the 15th. Bare in mind though that as this is a fibre order, it's subject to engineer availability so it can be pushed back by Openreach.
You'll have a confirmed activation date within a day or so.
No problem at all.
Our automated system should kick a couple of comms out with your confirmed activation date shortly. If you haven't heard anything by tomorrow though, feel free to reach out.