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Account credit due ?

Davexxx
Rising Star
Posts: 97
Thanks: 1
Fixes: 3
Registered: ‎12-09-2015

Account credit due ?

My previous 18-month contract was due to lapse 6 June 2023, and was replaced by a 24-month contract on 24 May 2023.

However, my bill for June 2023 reverted to a higher charge regime, and I suspect that I am due a credit.   How should I proceed ? (the order via Question #234095413 has been closed).

2 REPLIES 2
ClaudiaG23
Plusnet Help Team
Plusnet Help Team
Posts: 343
Thanks: 145
Fixes: 23
Registered: ‎02-05-2023

Re: Account credit due ?

Hey @Davexxx, I've popped a ticket onto your account to explain the bill to you. As it's account-sensitive information, I'm not able to talk about it on the Forum. You can view the ticket here https://www.plus.net/wizard/?p=view_question&id=234944485 

If this post resolved your issue please click the 'This fixed my problem' button
 Claudia Garner
 Plusnet Help Team
Davexxx
Rising Star
Posts: 97
Thanks: 1
Fixes: 3
Registered: ‎12-09-2015

Re: Account credit due ?

Many thanks - I'll respond via the Question.