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What’s going on

Rg14
Newbie
Posts: 2
Registered: ‎26-06-2023

What’s going on

I placed my order for broadband and phone line on 08/06 and my order is still processing. Quick enough to take a payment and set up direct debit but no sign of the service I’ve ordered
3 REPLIES 3
bmc
Hero
Posts: 3,351
Thanks: 1,113
Fixes: 51
Registered: ‎28-02-2017

Re: What’s going on

@Rg14 

Although the payment has been taken your billing period starts when the service goes live.

 

Have you logged into the PN portal and checked any messages you may have received about your order - also check your Spam filter in case any e-mails have ended up there.

 

Brian

Rg14
Newbie
Posts: 2
Registered: ‎26-06-2023

Re: What’s going on

Yes I’ve logged into my account and there’s still no activation date.
Process seems to be stuck on step 5

Current step.
ACTIVATING YOUR LINE
Broadband orders typically take a week to complete. We're waiting for confirmation that your broadband order, due {strCustActivationdate}, has completed.
Mustrum
Community Veteran
Posts: 3,574
Thanks: 1,067
Fixes: 77
Registered: ‎13-08-2015

Re: What’s going on

So tell us more about the background to your order?

Have you just moved premises or broadband providers? 
Have you/someone ceased the old service?

Have you looked at the tickets on your account?