overcharged

[#1]

Called start of September to cancel - lured in with a promise of £28/month billing  - first bill arrives after this  - just shy of £43. I e mailed mid September  - still waiting a reply. Now I have had another bill for October  - just shy of £43. Hanging on the phoe now for 30minutes waiting for someone to answer. Is this "doing me proud"?

Thought not.

Rubbish.

[#2]

…….and so when I do get through  - having pressed "1" for billing - I get through to someone who works on the technical side  and who wants to put me on hold again  - (I've been on the phone for best part of an hour already). I think not. Get this sorted plusnet  - or I'm contacting ofcom

[#3]

Hello @DocChris

I am sincerely sorry to hear your discounts had not been applied correctly and for the long call queue. I have looked into your account today and taken necessary actions that were required. You can view this ticket on your members portal by Clicking Here

If you need any further assistance, feel free to ask.