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BIll

HaresEar
Grafter
Posts: 145
Thanks: 3
Registered: ‎02-10-2013

BIll

Since the new billing started my bill it looks incorrect for the second time. I have now been charged twice for the same broadband, it seems and charged for line rental even though I am on a line rental saver and on top of that it please I have not received the £8 refund from last month's incorrect bill.

This needs sorting asap.

6 REPLIES 6
Gavjbrown
Dabbler
Posts: 21
Thanks: 1
Registered: ‎07-09-2017

Re: BIll

Cant even view my bills. The sort of service you'd expect from Talktalk Grin

HaresEar
Grafter
Posts: 145
Thanks: 3
Registered: ‎02-10-2013

Re: BIll

Poned customer service who were very helpful.  Let's hope it is all sorted now.

JOLO
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,149
Fixes: 76
Registered: ‎06-08-2018

Re: BIll

@HaresEar I'm glad to hear one of the agents appears to have resolved it. I've had a look at the ticket on account and it does look to be resolved. If you have any further problems please let us know and we'll take a look. 

 

@Gavjbrown I can't see anything that should stop you viewing your bills, what happens when you try and view them? Do you get an error, does it white screen? 

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team
Gavjbrown
Dabbler
Posts: 21
Thanks: 1
Registered: ‎07-09-2017

Re: BIll

There's an error message. But used incognito mode in chrome and that worked.
JOLO
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,149
Fixes: 76
Registered: ‎06-08-2018

Re: BIll

@Gavjbrown

 

Ah okay. Then I would delete the cache and cookies from your browser and that should resolve the problem.

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team
dvorak
Moderator
Moderator
Posts: 25,029
Thanks: 4,564
Fixes: 1,164
Registered: ‎11-01-2008

Re: BIll

Moderators Note.
Moved to MyAccount / Billing from Broadband
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'