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line rental saver

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Dabbler
Posts: 11
Registered: ‎08-10-2018

line rental saver

Although I have been trying for two weeks on and off I cannot purchase the line rental saver.

The system tells me nor can the customer service people renew on my behalf.

Are you in a position to inform me when the online option will be available.

Thanks

15 REPLIES 15
Satss
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 438
Fixes: 37
Registered: ‎06-08-2018

Re: line rental saver

Hi @login,

 

Sorry to hear about this issue. I have responded via a ticket on your account here

 

Kind regards,

login
Dabbler
Posts: 11
Registered: ‎08-10-2018

Re: line rental saver

Satts. Have replied to your ticket on this issue. If it does not get through please let me know

MasterOfReality
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,640
Fixes: 57
Registered: ‎26-03-2018

Re: line rental saver

Hi @login 

 

I've taken a look into this again and updated the same ticket @Satss left on your account. 

 

You can use her link to get back to this. 

 

Thanks,

MoR

 

login
Dabbler
Posts: 11
Registered: ‎08-10-2018

Re: line rental saver

MoR

Thanks for getting back to me. Will try to purchase LRS on 27th as advised,

Will keep you updated

Thanks Login

EmilyD
Plusnet Help Team
Plusnet Help Team
Posts: 2,032
Thanks: 356
Fixes: 117
Registered: ‎26-03-2018

Re: line rental saver

Thanks @login,

 

Please let us know if you experience any problems with this and let us know if there's anything else that you'd like to discuss in the meantime.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
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Dabbler
Posts: 11
Registered: ‎08-10-2018

Re: line rental saver

Hi EmilyD

I would like to take up you offerr to discuss anything while we wait for 27th.

I still have not received any response to my question 18408333 regarding not understanding Micheal Kissi's response.

Can you help on this please >

deank
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 325
Fixes: 14
Registered: ‎23-11-2017

Re: line rental saver

Hi @login

 

Apologies for this, I will take a look into this for you, and update you shortly. I've added this to my diary for tomorrow once I have an update.

login
Dabbler
Posts: 11
Registered: ‎08-10-2018

Re: line rental saver

Update on lrs.
There has been an ongoing [-Censored-] up with account that I daren’t change anything at the moment in case it further causes confusion
Mads
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: line rental saver

Hello @login, I can see the above issue is resolved in relation to the question number 18408333. With regard to line rental saver you should now be able to add this onto your account via the online member centre or calling our Customer Options team on 0800 013 2632.

login
Dabbler
Posts: 11
Registered: ‎08-10-2018

Re: line rental saver

Madly
No one has explained the comments in 184083333 I still am in the dark as to what it means.
This being the case how can you say the situation is resolved?
Warwick
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 594
Fixes: 29
Registered: ‎06-08-2018

Re: line rental saver

Hi @login

 

Apologies if the comments were not made clear for you, I have had a look through them and responded via the ticket on the account here

 

I have checked on your account and you should be free to process a Line Rental Saver order should you wish.

login
Dabbler
Posts: 11
Registered: ‎08-10-2018

Re: line rental saver

Warwick
Thanks for getting back to me
Unfortunately the link you left me offering a reply comes up with
CANT FIND PAGE
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,175
Thanks: 1,050
Fixes: 405
Registered: ‎01-01-2012

Re: line rental saver

Sorry to hear this.

We've tested the link and it appears to be working okay.

Can you try again?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
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Dabbler
Posts: 11
Registered: ‎08-10-2018

Re: line rental saver

Hi Matthewwheeler
Tried again and same fault persists.
Gives the option of visiting a wizard but his spells must have run out
and was of no help.
But thanks for responding