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internet resrictions after one day of returned direct debit

firebird1000
Rising Star
Posts: 125
Thanks: 9
Fixes: 1
Registered: ‎02-10-2013

internet resrictions after one day of returned direct debit

hi web pages not loading tv over internet like now tv not loading and other probs:sad: now tv worked great last night now unable to Connect is it pos to lift the restricts it  will be paid Friday on pay day

8 REPLIES 8
firebird1000
Rising Star
Posts: 125
Thanks: 9
Fixes: 1
Registered: ‎02-10-2013

Re: internet resrictions after one day of returned direct debit

:angry::angry: CAN NOT LOGIN TO MY ACCOUNT TO PAY THE BILL WHAT A JOKE NOT WAITING on the phone

Plusnet Help Team
Plusnet Help Team
Posts: 1,058
Thanks: 179
Fixes: 35
Registered: ‎07-12-2017

Re: internet resrictions after one day of returned direct debit

Hi @firebird1000, I've removed the splash screen this side for you, so you should be able to get back online, let us know if you have any further issues though.

 

Can you advise what error you are seeing when trying to log in online?

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
firebird1000
Rising Star
Posts: 125
Thanks: 9
Fixes: 1
Registered: ‎02-10-2013

Re: internet resrictions after one day of returned direct debit

hi there it was could not access Plusnet members site time out could get on to this site ok but all so not get netflix our now tv can now and thank u for your time in sorting it out :smiley::smiley:    ps could not pay as no access to pay needs sorting  it out asp

Plusnet Help Team
Plusnet Help Team
Posts: 178
Thanks: 19
Fixes: 12
Registered: ‎06-08-2018

Re: internet resrictions after one day of returned direct debit

Hi @firebird1000,

 

I'm sorry to hear about the issues you're currently experiencing.

 

You can make your payment via the link here: www.plus.net/pay Or you can call our Customer Services Team on: 0800 432 0200 and make a payment over the phone.

 

Please get in touch if you require any further assistance.

 

Thank you,

 

Aisha

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Aisha Khan
 Plusnet Help Team
firebird1000
Rising Star
Posts: 125
Thanks: 9
Fixes: 1
Registered: ‎02-10-2013

Re: internet resrictions after one day of returned direct debit

hi again just trying to pay bill no chance will have to ring / all lings to pay on forum no good our members center / bring back the old days click on a link and payed / hope i dont get charged the admin £5.80 pound odd to pay

firebird1000
Rising Star
Posts: 125
Thanks: 9
Fixes: 1
Registered: ‎02-10-2013

Re: internet resrictions after one day of returned direct debit

just went to link above this is what the site showed

Error

Sorry, we are not able to complete this request at the moment, please try again later.

Go Back    here is the link https://portal.plus.net/apps/payment/failed/retry

Plusnet Help Team
Plusnet Help Team
Posts: 623
Thanks: 114
Fixes: 31
Registered: ‎06-08-2018

Re: internet resrictions after one day of returned direct debit

Hi @firebird1000,

Thank you for providing the error message that you are seeing.

We currently have an open incident (IMT-2576) raised with regards to being unable to make a payment on http://plus.net/pay and via the account. Please note that this is not effecting every single account but it is effecting a small percentage.

Thank you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lewis G
 Infrastructure Operations Professional
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Menace65
Aspiring Pro
Posts: 165
Thanks: 36
Fixes: 3
Registered: ‎03-09-2018

Re: internet resrictions after one day of returned direct debit

@LaurenB

 

Can you lift my restrictions, I can't connect to anything, except here. As I see it, I have until the 26th to pay [payment will be made on the 21st] I've tried to change my payment date in the past, but to no avail.

 

All the best

 

PS I got into my account, there is no way to lift restrictions and continue browsing, it also says my bill was due on the 6th Dec, no it wasn't, it was the13th Dec. getting fedup with this company. Now I have to go another eight days without internet, and pay £12 for late payment, talk about want your cake and eat it too.

 

Pathetic