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Incorrect Bill Today

FIXED
quelquod
Pro
Posts: 605
Thanks: 101
Fixes: 1
Registered: ‎31-07-2007

Incorrect Bill Today

My bill today is £13.98. I'm a few months into an 18 month contract and bills to date have been £11.99. Today's bill  says there are £1.99 in calls. I don't use the wired phone and in any case there are no calls listed in the recent calls tab (all categories are £0.00).

Will someone from PN please have a look and let me know what's going on?

 

Democracy - 3 wolves and a lamb voting about what to have for lunch!
3 REPLIES 3
OskarPapa
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 63
Registered: ‎09-10-2018

Re: Incorrect Bill Today

Fix

Hi @quelquod, thanks for your post.

 

On checking the bill I'm able to see a number of calls on page 3 of the bill.

 

The 'Recent Calls' tab should have an option for you to choose which invoices calls you'd like to view - is that not showing for you?

quelquod
Pro
Posts: 605
Thanks: 101
Fixes: 1
Registered: ‎31-07-2007

Re: Incorrect Bill Today

Thanks for that @OskarPapa - must be wife problems again, I'll have a word! Wink

 

No tab options on my 'recent calls' though, just the zero calls I mentioned above. I'll try a different browser - this was on Safari.

Democracy - 3 wolves and a lamb voting about what to have for lunch!
abails0105
Plusnet Help Team
Plusnet Help Team
Posts: 802
Thanks: 106
Fixes: 59
Registered: ‎02-05-2017

Re: Incorrect Bill Today

Let us know if you experience the same issue on other browsers @quelquod

 

Thanks

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team