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help for a friend regarding account closure
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help for a friend regarding account closure
16-12-2013 9:32 PM
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My friend has just been told her account has been closed and sent to Moorcroft Debt Recovery.
She has a dispute with PN regarding the closure and unfair charges but that is not the issue.
She is still receiving phone calls n her PN telephone line which to me appears that the line is still active making it impossible for her to go to another provider at any point in the future.
Could someone please advise of why this line has not been terminated along with the account and when it is likely to be terminated?
Thanks
She has a dispute with PN regarding the closure and unfair charges but that is not the issue.
She is still receiving phone calls n her PN telephone line which to me appears that the line is still active making it impossible for her to go to another provider at any point in the future.
Could someone please advise of why this line has not been terminated along with the account and when it is likely to be terminated?
Thanks
Message 1 of 6
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Re: help for a friend regarding account closure
16-12-2013 9:40 PM
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a username or ticket number would help identify the customer
Message 2 of 6
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Re: help for a friend regarding account closure
16-12-2013 9:49 PM
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There is no ticket number as she is no longer able to access her online account.
Do you mean her PN username?
Do you mean her PN username?
Message 3 of 6
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Re: help for a friend regarding account closure
16-12-2013 9:58 PM
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I do
Message 4 of 6
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Re: help for a friend regarding account closure
16-12-2013 10:06 PM
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Her PN username is <removed>
jim:green usename removed for privacy but noted for staff - this may be over reaction but better safe than sorry moD:end
jim:green usename removed for privacy but noted for staff - this may be over reaction but better safe than sorry moD:end
Message 5 of 6
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Re: help for a friend regarding account closure
17-12-2013 1:41 PM
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Message 6 of 6
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