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Can I have a MAC Code please?

Shewrog
Grafter
Posts: 29
Registered: ‎21-09-2012

Can I have a MAC Code please?

In the last 2 weeks I have experienced a combination of poor salesman(and woman)ship from PlusNet, as well as horrendous hold times that are just not reasonable or compatible with family life, I have therefore cancelled my account (after being asked for £30 card payment over the phone) and placed an order with BT for my new property. Could I therefore have a MAC code please, as the most recent agent I talked to was more keen to stress the role of debt collectors and it will save me another 2 hours and 15 minutes on the phone, then to be told the relevant department has closed.
Thanks in advance!  Crazy
2 REPLIES
Moderator
Moderator
Posts: 19,326
Thanks: 2,178
Fixes: 355
Registered: ‎11-01-2008

Re: Can I have a MAC Code please?

The only ways to obtain a MAC code are to call up or write in.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Moderator
Moderator
Posts: 27,360
Thanks: 1,900
Fixes: 179
Registered: ‎14-04-2007

Re: Can I have a MAC Code please?

In order to request a MAC you need to call the Customer Options Team on 0845 140 6002 or 0330 123 9197 or write a letter to
Plusnet,
The Balance,
2 Pinfold Street,
Sheffield
S1 2GU

Customer and Forum Moderator. Windows 10 Firefox 64.0 (64-bit)