early termination charge
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early termination charge
20-04-2019 2:52 PM
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having tried to get a sensible reply on the phone and online chat and being promised a call
from line management. I am hoping someone may be able to provide a valid argument other than
its legal to the following issue.
After talking to customer services with a month to go on my contract I decided to move to a different ISP.
My dd was taken for the last month of the contract and i moved service within that month.
I now have a bill with an early termination charge on it with a refund for the period i did not use.
No one at plusnet seems to be concerned that having paid to the end of my contract
surely I can leave whenever I want .
Re: early termination charge
20-04-2019 6:34 PM
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Hi @roger_sutherden,
Thanks for getting in touch.
I'm sorry to hear of that, I appreciate the issue has caused your concern. Please accept my apologies for this.
I have looked into the matter and have responded here.
Let me know if you need anything further.
Thanks - LF
Re: early termination charge
21-04-2019 8:33 AM
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Thank you for your reply and explanation of the mistake made,
I should have posted on here first to get the issue resolved.
Re: early termination charge
21-04-2019 9:29 AM
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@roger_sutherden, sorry it had to come to that but hopefully the matter is on its way to being fully resolved. Let us know if you need any further assistance.
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