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moving house

Posts: 20
Registered: ‎21-12-2016

moving house

.I am moving in with someone who has Plusnet Broadband. How much notice do I have to give, and would I be entitled to a refund?

Plusnet Help Team
Plusnet Help Team
Posts: 8,905
Thanks: 1,513
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Registered: ‎01-01-2012

Re: moving house

Thanks for getting in touch @adrian001

Generally speaking you would need to give us at least 30 days notice if you were doing this.

The people you'd need to speak to would be our Customer Options team. They can be contacted on 0800 013 2632 and are open the following hours


  •     Monday to Friday- 9 am while 8 pm
  •     Saturday - 9 am while 7 pm
  •     Sunday - 9 am while 6 pm

With regards to a refund I'm afraid you wouldn't' receive one if you cancelled. Let us know if there's anything else we can help with

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team