early termination charge

[#1]

having tried to get a sensible reply on the phone and online chat and being promised a call

from line management. I am hoping someone may be able to provide a valid argument other than 

its legal to the following issue.

After talking to customer services with a month to go on my contract  I decided to move to a different ISP.

My dd was taken for the last month of the contract and  i moved service within that month.

I now have a bill with an early termination charge on it with a refund for the period  i did not use.

No one at plusnet seems to be concerned that having paid to the end of my contract

surely I can leave whenever I want .

[#2]

Hi @roger_sutherden,

Thanks for getting in touch.

I'm sorry to hear of that, I appreciate the issue has caused your concern. Please accept my apologies for this.

I have looked into the matter and have responded here.

Let me know if you need anything further.

Thanks - LF

[#3]

Thank you for your reply and explanation of the mistake made,

I should have posted on here first to get the issue resolved.

[#4]

@roger_sutherden, sorry it had to come to that but hopefully the matter is on its way to being fully resolved. Let us know if you need any further assistance.