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approaching Limit

stevegow
Dabbler
Posts: 13
Registered: 24-07-2011

approaching Limit

Account username: stephengow
had and email saying
'You're approaching your product's broadband peak-time usage allowance of 60GB for this month. We've sent you this email to help you manage your usage, and ensure you don't face unexpected charges.'
This seems odd as I should have just gone to a new billing month, looking at Usage online it says my billing period is Jun 22 2011 - Aug 21 2011
That seems to be 2 months.  Why is that?
Thanks
16 REPLIES
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: approaching Limit

welcome to the forum
you might not get an answer till Monday, but JoJo seems to be around
Joanne Pilson
Posts: 5732 (14.223 per day)
Position: Plusnet Staff
Date Registered: 16/06/2010, 09:06
Last Active: Today at 12:01
armando
Newbie
Posts: 8
Registered: 25-03-2010

Re: approaching Limit

I have the same problem as stephengow. I'm also waiting for an answer. thankyou.
Dean61
Newbie
Posts: 1
Registered: 24-07-2011

Re: approaching Limit

I also raised this problem on Friday but have had a reply
"Our apologies, but we have become aware of an issue where usage was not reset for some customers on their recent billing date. I am passing this to the relevant department to have this corrected."
Hope this helps.
Dean
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: approaching Limit

mine rolled over last night and is OK
stevegow
Dabbler
Posts: 13
Registered: 24-07-2011

Re: approaching Limit

I've raised support ticket, so will see how it goes.
Thanks all
grahamv
Grafter
Posts: 46
Registered: 27-07-2007

Re: approaching Limit

I raised a ticket on Saturday, and still waiting like everybody else.
Seems that the two month issue on its own is pretty insignificant.  It's the fact that we are left with one month's worth of allowance to spread over two that hurts.
Maybe today  Smiley
Plusnet Help Team
Plusnet Help Team
Posts: 12,759
Thanks: 108
Fixes: 32
Registered: 27-04-2007

Re: approaching Limit

Hi all,
Just letting you know that we're aware of this issue and we're tracking this on problem ID 67814 which was raised on Saturday following some of your tickets bringing this to our attention. We are working on this as a priority 1 issue so I'll make sure I keep you all updated.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Community Veteran
Posts: 26,435
Thanks: 685
Fixes: 8
Registered: 10-04-2007

Re: approaching Limit

Quote from: _Adam_Walker_
We are working on this as a priority 1 issue

Really?
[quote=http://www.plus.net/support/service/problems/index.php?supporta=priorityproblems]We currently have no open priority problems
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Plusnet Help Team
Plusnet Help Team
Posts: 12,759
Thanks: 108
Fixes: 32
Registered: 27-04-2007

Re: approaching Limit

no, I'm obviously lying  Huh
It was upgraded this morning jelv so it may not be visible to you yet.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Community Veteran
Posts: 26,435
Thanks: 685
Fixes: 8
Registered: 10-04-2007

Re: approaching Limit

They used to appear pretty much straight away. I suggest you raise a problem to say that priority problems are not appearing on the portal.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Plusnet Help Team
Plusnet Help Team
Posts: 12,759
Thanks: 108
Fixes: 32
Registered: 27-04-2007

Re: approaching Limit

I'll see what the rest of the team here think about that, it may just be due to it being raised at lower priority originally.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: approaching Limit

Quote
I suggest you raise a problem to say that priority problems are not appearing on the portal.

The fact that it isn't there is not a problem as it's our choice whether or not to publish a problem. It's not been published as we haven't ticked the box to publish it (yet).
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
grahamv
Grafter
Posts: 46
Registered: 27-07-2007

Re: approaching Limit

Just checked.
Mine's fixed.  And the added bonus is that the current accounting period is 28 days instead of 31  - so that's a 10% lower risk of busting my allowance Cheesy.
Good work once again, Plusnet.
Plusnet Help Team
Plusnet Help Team
Posts: 12,759
Thanks: 108
Fixes: 32
Registered: 27-04-2007

Re: approaching Limit

Yes, anyone that has been affected by this should have had their usage reset now.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team