approaching Limit
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: approaching Limit
approaching Limit
24-07-2011 12:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
had and email saying
'You're approaching your product's broadband peak-time usage allowance of 60GB for this month. We've sent you this email to help you manage your usage, and ensure you don't face unexpected charges.'
This seems odd as I should have just gone to a new billing month, looking at Usage online it says my billing period is Jun 22 2011 - Aug 21 2011
That seems to be 2 months. Why is that?
Thanks
Re: approaching Limit
24-07-2011 12:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
you might not get an answer till Monday, but JoJo seems to be around
Joanne Pilson
Posts: 5732 (14.223 per day)
Position: Plusnet Staff
Date Registered: 16/06/2010, 09:06
Last Active: Today at 12:01
Re: approaching Limit
24-07-2011 1:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: approaching Limit
24-07-2011 4:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
"Our apologies, but we have become aware of an issue where usage was not reset for some customers on their recent billing date. I am passing this to the relevant department to have this corrected."
Hope this helps.
Dean
Re: approaching Limit
24-07-2011 5:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: approaching Limit
24-07-2011 6:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks all
Re: approaching Limit
25-07-2011 9:57 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Seems that the two month issue on its own is pretty insignificant. It's the fact that we are left with one month's worth of allowance to spread over two that hurts.
Maybe today
Re: approaching Limit
25-07-2011 11:25 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Just letting you know that we're aware of this issue and we're tracking this on problem ID 67814 which was raised on Saturday following some of your tickets bringing this to our attention. We are working on this as a priority 1 issue so I'll make sure I keep you all updated.
Re: approaching Limit
25-07-2011 11:29 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: _Adam_Walker_ We are working on this as a priority 1 issue
Really?
[quote=http://www.plus.net/support/service/problems/index.php?supporta=priorityproblems]We currently have no open priority problems
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: approaching Limit
25-07-2011 11:49 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: approaching Limit
25-07-2011 12:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: approaching Limit
25-07-2011 1:04 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: approaching Limit
25-07-2011 1:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote I suggest you raise a problem to say that priority problems are not appearing on the portal.
The fact that it isn't there is not a problem as it's our choice whether or not to publish a problem. It's not been published as we haven't ticked the box to publish it (yet).
Re: approaching Limit
25-07-2011 3:58 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Mine's fixed. And the added bonus is that the current accounting period is 28 days instead of 31 - so that's a 10% lower risk of busting my allowance :D.
Good work once again, Plusnet.
Re: approaching Limit
25-07-2011 4:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: approaching Limit