When I click on 'view my bill' I see someone else's details for a mobile account!
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When I click on 'view my bill' I see someone else's details for a mobile account!
01-09-2018 8:28 AM
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Hi,
Just checked my bill and someone else's details come up on 'view my bill'!!
Isn't that a little worrying?
All other areas of the plusnet site come up with my details.
Re: When I click on 'view my bill' I see someone else's details for a mobile account!
01-09-2018 8:41 AM
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When I click on "view my bill" I get a blank page with nothing at all on it apart from the left hand side bar. Similarly when I select "Bills and Payments" from the left hand side bar. So the latest "enhancement" of the web site seems to have failed.
Re: When I click on 'view my bill' I see someone else's details for a mobile account!
01-09-2018 8:58 AM
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Yep - broken for me to.
Re: When I click on 'view my bill' I see someone else's details for a mobile account!
01-09-2018 9:11 AM
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The service now appears to be offline now, so something must be happening.
Re: When I click on 'view my bill' I see someone else's details for a mobile account!
01-09-2018 9:37 AM
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Isn't today the "big release" of the much delayed billing system? The one we've been expecting for the past 9 years.
Re: When I click on 'view my bill' I see someone else's details for a mobile account!
01-09-2018 9:42 AM
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Thanks for letting us know. I've flagged this up.
Just checked my bill and someone else's details come up on 'view my bill'!!
Could you send me a private message with a screenshot please?
Re: When I click on 'view my bill' I see someone else's details for a mobile account!
01-09-2018 9:53 AM
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It now just shows an error page!
Re: When I click on 'view my bill' I see someone else's details for a mobile account!
01-09-2018 12:58 PM
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Well, it was taken down presumably to fix things and is now back up. However, I still get a blank page, apart from the LHS menu, when clicking on "Bills and Payments".
Re: When I click on 'view my bill' I see someone else's details for a mobile account!
02-09-2018 1:20 PM
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The site is now back up again this afternoon (Sunday), but I still get a blank page when clicking on "Bills and Payments". So whatever reason the maintenance was for it does not seem to have sorted this out.
Re: When I click on 'view my bill' I see someone else's details for a mobile account!
02-09-2018 1:28 PM
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Getting a blank page seems to be intermittent - possibly the server is under high load. I think patience is called for.
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