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When I click on 'view my bill' I see someone else's details for a mobile account!

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Hooked
Posts: 8
Registered: ‎25-08-2018

When I click on 'view my bill' I see someone else's details for a mobile account!

Hi,

Just checked my bill and someone else's details come up on 'view my bill'!!

Isn't that a little worrying?

All other areas of the plusnet site come up with my details.

9 REPLIES 9
Highlighted
All Star
Posts: 512
Thanks: 338
Fixes: 13
Registered: ‎01-08-2007

Re: When I click on 'view my bill' I see someone else's details for a mobile account!

When I click on "view my bill" I get a blank page with nothing at all on it apart from the left hand side bar. Similarly when I select "Bills and Payments" from the left hand side bar. So the latest "enhancement" of the web site seems to have failed.

Highlighted
Aspiring Pro
Posts: 108
Thanks: 42
Fixes: 7
Registered: ‎20-04-2016

Re: When I click on 'view my bill' I see someone else's details for a mobile account!

Yep - broken for me to.

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Anonymous
Not applicable

Re: When I click on 'view my bill' I see someone else's details for a mobile account!

The service now appears to be offline now, so something must be happening.

Highlighted
Aspiring Hero
Posts: 2,849
Thanks: 849
Fixes: 82
Registered: ‎21-09-2009

Re: When I click on 'view my bill' I see someone else's details for a mobile account!

Isn't today the "big release" of the much delayed billing system? The one we've been expecting for the past 9 years.

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Plusnet Help Team
Plusnet Help Team
Posts: 17,869
Thanks: 5,651
Fixes: 955
Registered: ‎21-04-2017

Re: When I click on 'view my bill' I see someone else's details for a mobile account!

Thanks for letting us know. I've flagged this up.

 

Just checked my bill and someone else's details come up on 'view my bill'!!

Could you send me a private message with a screenshot please?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Highlighted
Hooked
Posts: 8
Registered: ‎25-08-2018

Re: When I click on 'view my bill' I see someone else's details for a mobile account!

Hi,
It now just shows an error page!
Highlighted
All Star
Posts: 512
Thanks: 338
Fixes: 13
Registered: ‎01-08-2007

Re: When I click on 'view my bill' I see someone else's details for a mobile account!

Well, it was taken down presumably to fix things and is now back up. However, I still get a blank page, apart from the LHS menu, when clicking on  "Bills and Payments".

Highlighted
All Star
Posts: 512
Thanks: 338
Fixes: 13
Registered: ‎01-08-2007

Re: When I click on 'view my bill' I see someone else's details for a mobile account!

The site is now back up again this afternoon (Sunday), but I still get a blank page when clicking on "Bills and Payments". So whatever reason the maintenance was for it does not seem to have sorted this out.

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Superuser
Superuser
Posts: 10,063
Thanks: 1,369
Fixes: 75
Registered: ‎06-04-2007

Re: When I click on 'view my bill' I see someone else's details for a mobile account!

Getting a blank page seems to be intermittent - possibly the server is under high load. I think patience is called for.

David