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What a joke

AbsolutelyFedUp
Hooked
Posts: 8
Thanks: 5
Registered: ‎05-08-2019

What a joke

Tell me the billing is fixed and then go on and charge me the wrong amount. Try to get a bill that I can understand for the last 4 months and NO CHANCE

They seem to now work bills out over the phone. Write it in to a comedy sketch and people would say it was funny but too many unbelievable.

Saving grace........contract up soon

Am I renewing? You guess
5 REPLIES 5
Plusnet Help Team
Plusnet Help Team
Posts: 1,047
Thanks: 179
Fixes: 35
Registered: ‎07-12-2017

Re: What a joke

Hi @AbsolutelyFedUp, I am very sorry to hear you have been billed for the wrong amount. Can you please drop me a PM with your username (and drop a message on here to let is know once done) so I can take a look into this for you?

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
AbsolutelyFedUp
Hooked
Posts: 8
Thanks: 5
Registered: ‎05-08-2019

Re: What a joke

My concern was primarily that the darned billing system has generated bills that how ever much staff check, there is no way that I can do that.

Will make a formal complaint then off to Ombudsman. Reading on here of the shambles you have made of billing this year and you been fined heavily last year, I think I have a good case.

Yipee contract up soon. One word of caution don’t try organising any booze ups in what used to be the Sheffield brewery near to your offices.
Plusnet Help Team
Plusnet Help Team
Posts: 934
Thanks: 112
Fixes: 43
Registered: ‎26-03-2018

Re: What a joke

Hi @AbsolutelyFedUp,

I'm sorry to hear that you've experienced this issue and that you would like to log a complaint. We would be more than happy to log this as a complaint on your behalf, however I'm afraid that we're unable to do so unless we have access to the account itself. To see our Complaints Code of Practice and how this can be followed up, please click here.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
AbsolutelyFedUp
Hooked
Posts: 8
Thanks: 5
Registered: ‎05-08-2019

Re: What a joke

Quite happy to log the complaint myself and make sure it says what I want it to say.
Plusnet Help Team
Plusnet Help Team
Posts: 934
Thanks: 112
Fixes: 43
Registered: ‎26-03-2018

Re: What a joke

Hi @AbsolutelyFedUp,

If there is anything that we may be able to assist with during the logging or review of your complaint then please don't hesitate to let us know and we'll be more than happy to help.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team