What a joke
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What a joke
09-10-2019 5:17 PM
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They seem to now work bills out over the phone. Write it in to a comedy sketch and people would say it was funny but too many unbelievable.
Saving grace........contract up soon
Am I renewing? You guess
Re: What a joke
09-10-2019 9:39 PM
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Hi @AbsolutelyFedUp, I am very sorry to hear you have been billed for the wrong amount. Can you please drop me a PM with your username (and drop a message on here to let is know once done) so I can take a look into this for you?
Re: What a joke
09-10-2019 11:04 PM
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Will make a formal complaint then off to Ombudsman. Reading on here of the shambles you have made of billing this year and you been fined heavily last year, I think I have a good case.
Yipee contract up soon. One word of caution don’t try organising any booze ups in what used to be the Sheffield brewery near to your offices.
Re: What a joke
10-10-2019 9:10 AM
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Hi @AbsolutelyFedUp,
I'm sorry to hear that you've experienced this issue and that you would like to log a complaint. We would be more than happy to log this as a complaint on your behalf, however I'm afraid that we're unable to do so unless we have access to the account itself. To see our Complaints Code of Practice and how this can be followed up, please click here.
Re: What a joke
10-10-2019 11:06 AM
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Re: What a joke
10-10-2019 11:23 AM - edited 10-10-2019 11:24 AM
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Hi @AbsolutelyFedUp,
If there is anything that we may be able to assist with during the logging or review of your complaint then please don't hesitate to let us know and we'll be more than happy to help.
Re: What a joke
20-11-2019 11:40 AM - edited 20-11-2019 11:41 AM
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In requesting to keep my email address I was made an offer that bet the competition and with a 12 month contract so against my better judgement I took it. Now what fun will we have having paid my line rental upfront and the horror stories about DDs being ignored and monthly payments being taken from that upfront payment.
Trying to decide if I stay with PN because I am a masochist by nature or because it never gets boring with the catastrophies they continually create for themselves. See the title of the thread.
It is also interesting to me that in reducing my fibre product I have slightly increased my speed!!? You could not write it, far too fictional and funny to be fact.
Re: What a joke
20-11-2019 12:27 PM
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If you can PM me your account username, I'd be happy to review this for you.
Re: What a joke
21-11-2019 10:54 AM
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Now if you are offering to look into if I am masochistic or just enjoy watching what way PN gets itself into a mess.......be-my guest🥴😳😃😇
Re: What a joke
21-11-2019 10:58 AM
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Thanks for getting back to us @AbsolutelyFedUp
I understand what you've said. May I ask why you've continually disregarded all our requests for us to help you?
We'd like to review this for you and see what we can do to put things right and bring to a resolution.
Re: What a joke
21-11-2019 11:12 AM
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That situation may well change with PNs past track record. You clearly have not sorted your billing problems, but so far they have not affected me again. Hopefully if and not when they do I will post. And who knows what you might think up next🤪
Re: What a joke
21-11-2019 11:15 AM
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Put simply, the experience you've had so we can review this and feedback where appropriate.
If you don't want to PM us your account details, that's fine I'm just here to help if you'd want it.
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