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Re: Beware of Plusnet's mystical cashback offers

FIXED
Newbie
Posts: 4
Thanks: 1
Registered: ‎20-11-2019

Re: Beware of Plusnet's mystical cashback offers

The same issue here.

As expected, plusnet have been scamming people on the cashback offer for months...

No e-mails that have been sent to me at all even though plusnet claim they have done.
I have been checking my inboxes both in spam and general. 

 

Moreover, they claim the e-mail have been sent on the 10/09/2019 but when I contacted them on the 18/09/2019 nothing has been mentioned about it. Then after multiple times, I have been getting disconnected and chatting to the most incompetent customer service operators in the world, I was advised my cashback voucher has expired. Ridiculous.

 

Time for taking all the efforts into social media and contacting the ombudsman. Hopefully, I will get the contract terminated because I would have never signed up for it knowing I'm gonna have to deal with such conboys. 

 

4 REPLIES 4
Moderator
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Re: Beware of Plusnet's mystical cashback offers


Moderators Note


This topic has been split into its own thread for better visibility and to help staff.

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Plusnet Help Team
Plusnet Help Team
Posts: 778
Thanks: 104
Fixes: 58
Registered: ‎02-05-2017

Re: Beware of Plusnet's mystical cashback offers

Hi @kamilwaligora, we've recently responded to another post of your s on a different thread.

 

Thanks

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team
Newbie
Posts: 4
Thanks: 1
Registered: ‎20-11-2019

Re: Beware of Plusnet's mystical cashback offers

Hi Alice,

 

I have replied to your message. 
Looking for your further response.

 

Kam

 

Plusnet Help Team
Plusnet Help Team
Posts: 778
Thanks: 104
Fixes: 58
Registered: ‎02-05-2017

Re: Beware of Plusnet's mystical cashback offers

Fix

Thanks for your response.

 

I've recently updated your support ticket with further information.

 

Regards

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team