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Website info

ArthurDent
Grafter
Posts: 170
Thanks: 2
Registered: 25-02-2013

Website info

Now that a shiny new PN Community is imminent, can we also look forward to a revamp of the accounts area of the website? As noted here previously, at present it: 
(a) doesn't tell you when your current contract finishes, and
(b) contains info about alleged purchases etc which is either incorrect or irrelevant.
5 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,263
Thanks: 199
Fixes: 62
Registered: 27-04-2007

Re: Website info

Hi ArthurDent,
We're just updating Community and the help and support pages.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Community Veteran
Posts: 6,313
Thanks: 86
Fixes: 3
Registered: 08-01-2008

Re: Website info

Would it be too much to assume that the (rumoured) new billing system will address at least some of the issues noted regarding the accounts area of the member centre?
My number one request would be to show line rental as 'line rental' (currently displayed with a description relating to call package type), for those on LRS this should be listed as '£0 (payed until...)'.
Ideally I'd like to see simple plain English, free from jargon or misleading descriptions throughout.  Plusnet supply only a few products so it should be very easy to list them in a very straightforward manner e.g.:
In Account Summary:

  • Line Rental

  • Broadband Monthly Charge

  • Any supplementary charge if taking Broadband without Line Rental (I know this one will cause 'argument' from Plusnet because they say it's not a surcharge but IT IS).

  • Call Package

  • TV Package(s)

  • Other...


In Invoices:
As above + any variable monthly charges (Calls etc.).
Keep it simple, keep it clear, keep customers happy Smiley
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Website info

Quote from: w23
Would it be too much to assume that the (rumoured) new billing system will address at least some of the issues noted regarding the accounts area of the member centre?
My number one request would be to show line rental as 'line rental' (currently displayed with a description relating to call package type), for those on LRS this should be listed as '£0 (payed until...)'.

We hope it would fix stuff like this.
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Superuser
Superuser
Posts: 3,083
Thanks: 1,515
Fixes: 9
Registered: 10-04-2007

Re: Website info

Quote from: MattyC
We hope it would fix stuff like this.

I would have thought that after several years of planning and development, that the answers were more definite than this? 
Any putative dates for the introduction of the new service.
M
Plusnet Help Team
Plusnet Help Team
Posts: 4,217
Thanks: 856
Fixes: 179
Registered: 25-03-2015

Re: Website info

Quote from: MauriceC
Any putative dates for the introduction of the new service.
M

Unfortunately we can't provide any dates yet.
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team