Viewing support tickets

tjh · ‎09-05-2025

Is it possible? I can get to the current ticket by using the link in Plusnet's email, but can't see a link anywhere in the member centre that lets me view past tickets.

bmc · ‎28-02-2017

@tjh

Try https://www.plus.net/wizard/?p=search

Brian

tjh · ‎09-05-2025

Thank you! I did find that link browsing the forum archives, but for some reason it didn't seem to work earlier today. Anyway, it does now

Any idea why PN has made it so hard to find?

Townman · ‎22-08-2007

Officially the ticket system is retired for direct customer use … but much of the internal stuff is done via the ticket system and thereby can offer a helpful insight into the state of play on matters.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

Mav · ‎06-04-2007

Moderator's note(s):

Thread moved from Broadband to My Account/Billing.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

tjh · ‎09-05-2025

Indeed; I currently have a connection problem which PN have attempted - unsuccessfully so far - to solve. They've now closed the ticket, and without the ability to view past tickets I'd be pretty much in the dark about what's been tried.

Townman · ‎22-08-2007

There’s a link to the ticket system below. It displays open tickets and provides options to select recently closed tickets.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

tjh · ‎09-05-2025

Sorry, my earlier reply wasn't very clear: I did get access to tickets from bmc's response upthread. (Though the '&view_by=30days' bit is a handy refinement Thanks again.