Is it possible? I can get to the current ticket by using the link in Plusnet's email, but can't see a link anywhere in the member centre that lets me view past tickets.
Officially the ticket system is retired for direct customer use … but much of the internal stuff is done via the ticket system and thereby can offer a helpful insight into the state of play on matters.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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Thread moved from Broadband to My Account/Billing.
Forum Moderator and Customer Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain He who feared he would not succeed sat still
