Surname change

[#1]

Hi! Is there anyway I can change the surname on my account without having to phone. The wait time is a bit crazy and feels like a waste of everybody’s time if it can be done online!

Thank you

[#2]

@liannemc Sorry, you will have to phone for this.

[#3]

Ah this is what I thought but just wanted to double check!

Thank you anyway!

[#4]

Names cannot be changed on line.

There are restricted circumstances in which a surname can be changed on an account - marriage or deed poll.  Not sure if similar applies with divorce.

This probably needs a phone call as the pan BT Consumer Dividion staff who browse the forum do not have access to the means of progressing such requests directly.

There are though a couple of core Plusnet staff who are around here occasionally.