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I missed a payment, then paid it, but I'm still getting the captcha popup?

Kreejo
Newbie
Posts: 3
Registered: 3 weeks ago

I missed a payment, then paid it, but I'm still getting the captcha popup?

As per title, I'm having trouble getting my Fire Stick and Switch consoles back online due to the popup, phones and laptop seem fine though. Is there a restriction on my account that can be removed?

 

Thanks. 

5 REPLIES 5
Townman
Superuser
Superuser
Posts: 28,646
Thanks: 12,872
Fixes: 240
Registered: ‎22-08-2007

Re: I missed a payment, then paid it, but I'm still getting the captcha popup?

Have you restarted the router subsequent to having made the payment?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Kreejo
Newbie
Posts: 3
Registered: 3 weeks ago

Re: I missed a payment, then paid it, but I'm still getting the captcha popup?

Yes, I reset my router twice yesterday, but the popups are still present. Probably also worth mentioning, I'm using my own router rather than the one Plusnet provides.

Townman
Superuser
Superuser
Posts: 28,646
Thanks: 12,872
Fixes: 240
Registered: ‎22-08-2007

Re: I missed a payment, then paid it, but I'm still getting the captcha popup?

@Gandalf 

Are you able to assist please?

The router restart should have allowed detachment from an IP address restriction.  Is there insight as to what goes wrong with these cases please?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Gandalf
Community Gaffer
Community Gaffer
Posts: 27,077
Thanks: 11,167
Fixes: 1,649
Registered: ‎21-04-2017

Re: I missed a payment, then paid it, but I'm still getting the captcha popup?

Should be sorted now, let me know if there are any further issues. 

Anoush Mortazavi
Operations Assurance Professional
Plusnet
Kreejo
Newbie
Posts: 3
Registered: 3 weeks ago

Re: I missed a payment, then paid it, but I'm still getting the captcha popup?

Thank you, I'll confirm when I'm home from work