Service Restrictions After Failed Payment
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- Re: Service Restrictions After Failed Payment
Re: Service Restrictions After Failed Payment
22-02-2020 9:20 PM - edited 22-02-2020 9:21 PM
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I think the issue is caused by me manually removing the failed payment interruption.
Can I call someone to take the payment on your behalf? Send me a private message or add a reply to the ticket 199283203 with a contact number and name if you'd want me to.
Re: Service Restrictions After Failed Payment
22-02-2020 9:43 PM
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hi gandalf i live on my i don't have anyone other then where i work i have just addid on the open question to them about hopefully thy can get the payment page back on the myaccount page i will let you know i turn 63 i n july a lot poeple are on there own thanks gandalf
Re: Service Restrictions After Failed Payment
22-02-2020 9:51 PM
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Hi @boo1 I understand what you've said but I'm afraid there isn't anything we can manually do to get the payment screen back. I'd recommend waiting until day 10 of failed billing when the failed payment reminder should re-commence and if that still doesn't work I'll like to discuss this with my manager regarding our options moving forward.
Re: Service Restrictions After Failed Payment
22-02-2020 9:57 PM
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hi gandalf its me again i have just received a rely from the open question it looks like i will have to wait until the 10th days so they can get the payment page up thats the 27th of feb i just up they don't but restrictions back before then anyway thanks gandalf for all your help i will let you know how it go,s thanks
Re: Service Restrictions After Failed Payment
22-02-2020 10:01 PM
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No problem @boo1 although I responded to the ticket myself. So we don't duplicate things, can we keep the conversation either here or there?
Re: Service Restrictions After Failed Payment
23-02-2020 10:09 AM
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Good morning to all.
Could somebody lift my restrictions please. Billing day has arrived again and I immediately get restrictions. I thought things were getting better as the last two months I received emails from Plusnet and could pay my bill on line. Now back to "Normal" unfortunately. Thank you.
Denzle
Re: Service Restrictions After Failed Payment
23-02-2020 10:28 AM
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Morning @Denzle I've removed the interruption now. To try to prevent your account going into failed payment in the first instance, would there be a better day for your bill to generate on and us to try to take a payment?
Re: Service Restrictions After Failed Payment
23-02-2020 10:34 AM
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My Billing dates are the 22nd of every month so it's not a matter of me letting things lapse!!!!! The billing debacle is very well documented. Thanks for lifting the restrictions.
Denzle
Re: Service Restrictions After Failed Payment
23-02-2020 10:49 AM - edited 23-02-2020 10:50 AM
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Hi @Denzle I understand what you've said however if we change your billing date to a date that's more suitable for your payment to come out on then surely your account should never go into failed payment? Sorry if I'm missing something here.
Re: Service Restrictions After Failed Payment
23-02-2020 11:00 AM
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Gandalf,
My credit card details have been with Plusnet for years. Back in the day payment would be taken on the 22nd of each month and I would receive a receipt via email. These days money is not taken automatically and the instant my bill is generated I get restriction. No facilities to pay on line so I do what I did 2 minutes ago and phone Plusnet help line and pay by credit card (which is registered with Plusnet). Nothing to do with changing billing date as I'm sure the same thing would occur. The billing system is in total meltdown. Well I should be ok until 22March!!!!
Thank you. Denzle
Re: Service Restrictions After Failed Payment
23-02-2020 11:19 AM
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@Gandalf & The Team.
Seriously this issue has been happening with billing since the billing service update which I believe was over 15 months ago and started to cause problems for many including the fact again -- I repeat here --
A Pay Bill Now on the account Holder/Holders does not EXIST.
Are the Plusnet social team seriously saying
'That they are not aware of these issues that have been ongoing for nearly 15 months as reported?
Re: Service Restrictions After Failed Payment
23-02-2020 11:21 AM - edited 23-02-2020 11:35 AM
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Thanks for the detail @Denzle I suspect that the continuous payment authority between us and your card provider has been severed. This can generally happen if 1 ongoing card payment fails for any reason and we'd have to re-add your card details. I've removed your card details from our systems now, can you re-add them online via your account for me?
[edit]
@vendetta No, I'm not saying there are no issues with our failed payment processes. I'm simply trying to find a way to avoid an account going into failed payment in the first instance, which seems to be very possible in the above case.
Re: Service Restrictions After Failed Payment
23-02-2020 11:54 AM
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Hello Gandalf: I've just re entered my credit card details as you requested. Let's see what happens next month. Fingers crossed. Thank you.
Denzle
Re: Service Restrictions After Failed Payment
23-02-2020 12:09 PM
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Hi @Denzle thanks for re-entering your card details.
Let me know how it goes on the 22nd March. Hopefully it'll go through fine.
Re: Service Restrictions After Failed Payment
23-02-2020 12:11 PM
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Gandalf: Thank you kindly Sir.
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